Student Handbook

Setting Up Accounts

Before you can participate in your online classes, you need to set up a few computer accounts:

  • iSpartan is your student email account ( Official messages from your professors and university offices will be sent to you at this address, so it is important that you check this account regularly. We suggest you keep this student account separate from your personal email account, but you are free to use it for anything that falls within the Acceptable Use policy.
  • Canvas will provide access to your course websites, course discussion threads, and even the digital dropbox for your term papers.
  • UNCGenie is your connection to all your registration data. You will use this account to access your degree evaluation, to register for classes, to view and pay your bill, to check your final grades, to update your address, telephone, and email, and to apply for graduation.

Username & Password —vs— ID Number & PIN

Some accounts require your Username & Password to log on, and some require your ID Number & PIN. Make sure you’re using the right combination:

  • Username = typically an abbreviated version of your name sometimes with a number.
  • Password = You select this within the parameters provided and will use it in any system asking for your username.
    Reset your password: Expires regularly.
    Select a password you can remember; avoid dictionary words.
  • ID Number = 9-digit number beginning with 88 or 89887654321.
    You can look up your ID number here with your username and password.
  • PIN = 6-digit number314159161803. Systems asking for an ID number will use your pin.
    You can reset your PIN in UNCGenie.

Activate Your UNCG Computer Accounts

These and other articles can be browsed for and found in the ITS Knowledge Base by going to and selecting Learn IT from the home page:
Log on to Canvas
  • Go to
  • Log on with your username and password.
  • Make sure you can get into Canvas. Familiarize yourself with its areas. Your classes will not show in Canvas until the instructors publish them.

Log on to iSpartan email

  • Go to
  • Log on with your username and password.
  • Make sure you can get into iSpartan. Email yourself at your personal email address and make sure everything works.
  • Check this account regularly. All official UNCG notifications go to this email address by default.

Log on to UNCGenie

  • Go to
  • Select Enter Secure Area
  • Log on with your ID Number and your PIN.
  • Generate a Degree Evaluation. Look at how it relates to your degree requirements.
  • Familiarize yourself with the Registration menus and learn where to find your grades and other information.