Student Handbook

Setting Up Accounts

Before you can participate in your online classes, you need to set up a few computer accounts:

  • iSpartan is your student email account ( Official messages from your professors and university offices will be sent to you at this address, so it is important that you check this account regularly. We suggest you keep this student account separate from your personal email account, but you are free to use it for anything that falls within the Acceptable Use policy.
  • Canvas will provide access to your course websites, course discussion threads, and even the digital dropbox for your term papers.
  • UNCGenie is your connection to all your registration data. You will use this account to access your degree evaluation, to register for classes, to view and pay your bill, to check your final grades, to update your address, telephone, and email, and to apply for graduation.

Username & Password —vs— ID Number & PIN

Some accounts require your Username & Password to log on, and some require your ID Number & PIN. Make sure you’re using the right combination:

  • Username = ≤ 8-character alpha-numericjqdoezzsmit27a_ng.
    1st initial, middle initial/underscore, 1st 6 letters of surname (if that is already taken, 1st 4 or 5 letters and the next available number).
  • Password = ≥ 8-character alpha-numericd0ntHax7hi5.
    Reset your password: Expires regularly.
    Select a password you can remember; avoid dictionary words.
  • ID Number = 9-digit number beginning with 88 or 89887654321.
    You can look up your ID number here with your username and password.
  • PIN = 6-digit number314159161803.
    You can reset your PIN in UNCGenie.

Activate Your UNCG Computer Accounts

  • Go to
  • Follow the New Account Request link.
  • Follow the Activate Your Default Accounts link.
  • Fill in all required information and follow the instructions on the form.
  • Print the “Computer Accounts Activation Status” form and keep it in your records.

Reset Your Default Passwords

  • Go to
  • Identify yourself and reset all passwords.
  • Choose a password you can remember, using a combination of letters and numbers.
  • Your password will expire and you will be required to update it occasionally. Establish a pattern you can remember.

Log on to Canvas

  • Go to
  • Log on with your username and password.
  • Make sure you can get into Blackboard. Familiarize yourself with its areas. Your classes will not show in Canvas until the instructors publish them.

Log on to iSpartan email

  • Go to
  • Log on with your username and password.
  • Make sure you can get into iSpartan. Email yourself at your personal email address and make sure everything works.
  • Check this account regularly. All official UNCG notifications go to this email address by default.

Log on to UNCGenie

  • Go to
  • Select Enter Secure Area
  • Log on with your ID Number and your PIN.
  • Generate a Degree Evaluation. Look at how it relates to your degree requirements.
  • Familiarize yourself with the Registration menus and learn where to find your grades and other information.